Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center
  1. Help Center
  2. Abacus Service Desk

Abacus Service Desk

Welcome! We would love to hear from you. Let us know how we can improve Abacus for you.

Request Configuration Help

Request help with creating formulas from an expert.

Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"6d7d0f6311eee00af0d8aa29e45b5b2f8bebdb90_lout","branding":{"id":"10","key":"acl","name":"Abacus Service Desk","portalBaseUrl":"/servicedesk/customer/portal/10","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/10/9","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#46993c","headerLinkHoverBGColor":"#46993c","headerBadgeColor":"#46993c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/858f7a9b-1f10-4b98-868b-38abb7d5b03e/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MTdmZGNhNC0wMzVmLTQzZjgtOGQyZi05Mzg1NzRjMTQyYzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg1OGY3YTliLTFmMTAtNGI5OC04NjhiLTM4YWJiN2Q1YjAzZSI6WyJyZWFkIl19LCJleHAiOjE3NzY5MTQ0MzIsIm5iZiI6MTc3NjkxMzgzMn0.3RaXTH2r7b7eyt_zw6LqGKOIRA2eip9u0YcuKhVrBVs&client=917fdca4-035f-43f8-8d2f-938574c142c6&mode=fit","logoId":"858f7a9b-1f10-4b98-868b-38abb7d5b03e","isLogoAvailable":true,"helpCenterTitle":"Welcome!","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome!","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"fr-FR":{"localeDisplayName":"French (France)"},"zh-CN":{"localeDisplayName":"Chinese (China)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ee8a1d","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MTdmZGNhNC0wMzVmLTQzZjgtOGQyZi05Mzg1NzRjMTQyYzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NzY5MTQ0MzIsIm5iZiI6MTc3NjkxMzgzMn0.kioQQjGkT34EmpgiU41w9ihbTbSsBfUUPHhANAMZ_5Y&client=917fdca4-035f-43f8-8d2f-938574c142c6&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"10","key":"acl","projectId":13000,"serviceDeskId":10,"name":"Abacus Service Desk","description":"<p>Welcome! We would love to hear from you. Let us know how we can improve Abacus for you.</p>","portalBaseUrl":"/servicedesk/customer/portal/10","reqTypes":[{"id":"342","name":"Ask a Question","descriptionHtml":"","callToAction":"Ask a Question","introHtml":"<p>Have a question about Abacus? Ask away!</p>","icon":12745,"iconUrl":"https://mumosystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12745","groups":[121],"key":""},{"id":"32","name":"Improvement","descriptionHtml":"","callToAction":"Improvement","introHtml":"<p>Is an existing feature missing the mark? Help us understand how we can improve it.</p>","icon":12725,"iconUrl":"https://mumosystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12725","groups":[121],"key":""},{"id":"36","name":"New Feature Request","descriptionHtml":"","callToAction":"New Feature Request","introHtml":"<p>Is there functionality you wish existed in Abacus? We'd love to hear about it.</p>","icon":12745,"iconUrl":"https://mumosystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12745","groups":[121],"key":""},{"id":"35","name":"Report Bug","descriptionHtml":"","callToAction":"Report Bug","introHtml":"<p>Does an existing function not work as expected or as it did previously? Let us know right away and we will fix it.</p>","icon":12710,"iconUrl":"https://mumosystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12710","groups":[121],"key":""},{"id":"97","name":"Request Configuration Help","descriptionHtml":"","callToAction":"Request Configuration Help","introHtml":"<p>Request help with creating formulas from an expert.</p>","icon":12706,"iconUrl":"https://mumosystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12706","groups":[121],"key":""},{"id":"127","name":"Schedule a Demo","descriptionHtml":"","callToAction":"Schedule a Demo","introHtml":"<p>Want to see Abacus in action before installing? Request a demo here.</p>","icon":12727,"iconUrl":"https://mumosystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12727","groups":[121],"key":""},{"id":"122","name":"Abacus Feedback","descriptionHtml":"","callToAction":"Abacus Feedback","introHtml":"","icon":12701,"iconUrl":"https://mumosystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12701","groups":[],"key":""},{"id":"320","name":"Checkout","descriptionHtml":"","callToAction":"Checkout","introHtml":"<p>Request Type used with Checkout App.</p>","icon":12861,"iconUrl":"https://mumosystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12861","groups":[],"key":""},{"id":"322","name":"Checkout Invoice","descriptionHtml":"","callToAction":"Checkout Invoice","introHtml":"<p>Request Type used with Checkout App.</p>","icon":12861,"iconUrl":"https://mumosystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12861","groups":[],"key":""},{"id":"321","name":"Checkout Purchase Order","descriptionHtml":"","callToAction":"Checkout Purchase Order","introHtml":"<p>Request Type used with Checkout App.</p>","icon":12861,"iconUrl":"https://mumosystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12861","groups":[],"key":""},{"id":"95","name":"Report a Bug","descriptionHtml":"","callToAction":"Report a Bug","introHtml":"","icon":12710,"iconUrl":"https://mumosystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12710","groups":[],"key":""},{"id":"147","name":"Request Server/Data Center Help","descriptionHtml":"","callToAction":"Request Server/Data Center Help","introHtml":"<p>All issues pertaining to Abacus Server/Data Center instances</p>","icon":12132,"iconUrl":"https://mumosystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12132","groups":[],"key":""}],"reqGroups":[{"id":121,"name":"Common"}],"orderMapping":{"121":[342,36,35,97,127,32],"55":[36,32],"43":[127,97],"70":[35]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9d5af015-97b3-3625-bf28-f423d7e89552","appLinkName":"Confluence (mumosystems.atlassian.net)","appLinkUrl":"https://mumosystems.atlassian.net/wiki","spaceKey":"A2","spaceName":"Abacus 2","spaceUrl":"https://mumosystems.atlassian.net/wiki/spaces/A2","isServer":false},"labels":[],"projectKey":"ACL","serviceDeskId":10,"kbLinkDomainURLs":["https://mumosystems.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":10,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ACL","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MTdmZGNhNC0wMzVmLTQzZjgtOGQyZi05Mzg1NzRjMTQyYzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTUwODc3NTkxMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc2OTE1MDMyLCJuYmYiOjE3NzY5MTM4MzIsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.NkPSHUB0R2-zMaIMo1XLwmHgAHyFUuinFbA-eCNwLVE","targetCollection":"upload-user-collection--508775911","endpointUrl":"https://api.media.atlassian.com","clientId":"917fdca4-035f-43f8-8d2f-938574c142c6","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":97,"projectId":13000,"issueType":{"id":"11101","name":"Service Request"},"form":{"name":"Request Configuration Help","descriptionHtml":"","callToAction":"Request Configuration Help","intro":"<p>Request help with creating formulas from an expert.</p>","instructions":"","icon":12706,"iconUrl":"https://mumosystems.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12706","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Please describe to us what you are trying to build with Abacus.","description":"Give us a detailed description of what you are trying to solve.","descriptionHtml":"<p>Give us a detailed description of what you are trying to solve.</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Please attach a screenshot of your formula and execution plan.","descriptionHtml":"<p>Please attach a screenshot of your formula and execution plan.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/10/create/97","requestValidateBaseUrl":"/servicedesk/customer/portal/10/validate/97","calendarParams":{"firstDay":0,"date":"2026-04-22T21:10:32-0600","useISO8601WeekNumbers":true,"dateIfFormat":"%b/%e/%y","dateTimeIfFormat":"%b/%e/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9d5af015-97b3-3625-bf28-f423d7e89552","appLinkName":"Confluence (mumosystems.atlassian.net)","appLinkUrl":"https://mumosystems.atlassian.net/wiki","spaceKey":"A2","spaceName":"Abacus 2","spaceUrl":"https://mumosystems.atlassian.net/wiki/spaces/A2","isServer":false},"labels":[],"projectKey":"ACL","serviceDeskId":10,"kbLinkDomainURLs":["https://mumosystems.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MTdmZGNhNC0wMzVmLTQzZjgtOGQyZi05Mzg1NzRjMTQyYzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTUwODc3NTkxMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc2OTE1MDMyLCJuYmYiOjE3NzY5MTM4MzIsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.NkPSHUB0R2-zMaIMo1XLwmHgAHyFUuinFbA-eCNwLVE","targetCollection":"upload-user-collection--508775911","endpointUrl":"https://api.media.atlassian.com","clientId":"917fdca4-035f-43f8-8d2f-938574c142c6","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":1,"updated":"2024-07-17T17:47:49.632230119Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[95,35,97,342,32,36],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Hosting Type","submit":{"lock":false,"pdf":false},"templateFormUuid":"70782e32-79a1-4058-8e75-c0101609fd14"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":1},"layout":"default","localId":"a148d113-c421-45ab-a640-8556cdd44b90"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":5},"layout":"default","localId":"eb07254e-8c99-44af-b2ee-b142d537c519"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":18},"layout":"default","localId":"82f8993f-bf99-4302-9edc-4b5e3d5fba84"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":8},"layout":"default","localId":"36bc7fcc-bf64-44a6-a132-b59ac8edfdac"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":10},"layout":"default","localId":"326da80a-c98f-45c6-ab3c-462274b45fb4"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":12},"layout":"default","localId":"0392e147-2429-483f-aba3-a2c723af9793"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":14},"layout":"default","localId":"d3bb6030-ac21-4634-8049-04181e851755"}}]}],"conditions":{"2":{"i":{"co":{"cIds":{"1":["11910"]}}},"o":{"sIds":["1"]},"t":"sh"},"6":{"i":{"co":{"cIds":{"1":["11911"]}}},"o":{"sIds":["2"]},"t":"sh"}},"sections":{"1":{"conditions":["2"]},"2":{"conditions":["6"]}},"questions":{"12":{"type":"tl","label":"Database Type","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"8":{"type":"ts","label":"Abacus Version","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"5":{"type":"tu","label":"Cloud Instance URL","description":"You instance URL https://--.atlassian.net","validation":{"rq":true},"jiraField":"customfield_13765","defaultAnswer":{"text":""},"questionKey":""},"10":{"type":"ts","label":"Jira Version","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"1":{"type":"cd","label":"Where is the app hosted?","description":"Tell us if you are on Cloud or Datacenter","validation":{"rq":true},"jiraField":"customfield_13736","questionKey":""},"14":{"type":"tl","label":"OS ","description":"OS Where Jira is installed ","validation":{"rq":true},"choices":[],"questionKey":""},"18":{"type":"ts","label":"SEN","description":"Support Entitlement Number","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"70782e32-79a1-4058-8e75-c0101609fd14"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":1,"updated":"2024-07-17T17:47:49.632230119Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[95,35,97,342,32,36],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Hosting Type","submit":{"lock":false,"pdf":false},"templateFormUuid":"70782e32-79a1-4058-8e75-c0101609fd14"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":1},"layout":"default","localId":"a148d113-c421-45ab-a640-8556cdd44b90"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":5},"layout":"default","localId":"eb07254e-8c99-44af-b2ee-b142d537c519"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":18},"layout":"default","localId":"82f8993f-bf99-4302-9edc-4b5e3d5fba84"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":8},"layout":"default","localId":"36bc7fcc-bf64-44a6-a132-b59ac8edfdac"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":10},"layout":"default","localId":"326da80a-c98f-45c6-ab3c-462274b45fb4"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":12},"layout":"default","localId":"0392e147-2429-483f-aba3-a2c723af9793"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":14},"layout":"default","localId":"d3bb6030-ac21-4634-8049-04181e851755"}}]}],"conditions":{"2":{"i":{"co":{"cIds":{"1":["11910"]}}},"o":{"sIds":["1"]},"t":"sh"},"6":{"i":{"co":{"cIds":{"1":["11911"]}}},"o":{"sIds":["2"]},"t":"sh"}},"sections":{"1":{"conditions":["2"]},"2":{"conditions":["6"]}},"questions":{"12":{"type":"tl","label":"Database Type","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"8":{"type":"ts","label":"Abacus Version","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"5":{"type":"tu","label":"Cloud Instance URL","description":"You instance URL https://--.atlassian.net","validation":{"rq":true},"jiraField":"customfield_13765","defaultAnswer":{"text":""},"questionKey":""},"10":{"type":"ts","label":"Jira Version","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"1":{"type":"cd","label":"Where is the app hosted?","description":"Tell us if you are on Cloud or Datacenter","validation":{"rq":true},"jiraField":"customfield_13736","questionKey":""},"14":{"type":"tl","label":"OS ","description":"OS Where Jira is installed ","validation":{"rq":true},"choices":[],"questionKey":""},"18":{"type":"ts","label":"SEN","description":"Support Entitlement Number","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"70782e32-79a1-4058-8e75-c0101609fd14"},"linkedJiraFields":["customfield_13736","customfield_13765"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=mumosystems","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"6d7d0f6311eee00af0d8aa29e45b5b2f8bebdb90_lout","baseUrl":"https://mumosystems.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://mumosystems.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"917fdca4-035f-43f8-8d2f-938574c142c6","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"bcf84779db2f4d7ab484ba4170fdd46e","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://mumosystems.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}