Page Comparison

There are three types of Actions that can be used with their respective trigger types: order, vendor, and asset. Available Action options are filtered based on the type of Trigger selected.

Order Actions

Create Jira Issue

The Create Jira issue action allows Automation to create an issue of a specified issue type in a specified project.

Administrator must specify a Summary along with any other custom fields which are required for the issue type in the project they are creating.

The create issue action also comes with the Add additional metadata checkbox. This feature will be used to surface Checkout information on linked tickets, but the components to show the information are still under development.

Edit request Issue

The Edit request issue action allows Automation to modify fields on the request action.

This automation action works very similarly to the Create issue action. Administrators can use the Edit issue action to set custom fields on a ticket once the rule is triggered.

Create request comment

The Create request comment action allows Automation to automatically comment on the Order Issue that triggered this rule. Administrators can set the comment to be public or internal. The comment will be made as the user Checkout.

Decline order items

The Decline order items action allows Automation to decline all items in an order.

Disable submit/fulfill order button

The Disable submit/fulfill order button action allows Automation to disable the Submit Order button on a ticket to prevent the agents from generating a purchase order to send to the Vendor.

Enable submit/fulfill order button

The Enable submit/fulfill order button action allows Automation to enable the Submit Order button on a ticket to allow the agents to generate a purchase order.

Send Webhook

The Send Webhook action allows Automation to connect to a webhook through a URL when the rule is triggered.

Administrators can set up a webhook to fire when the automation rule is triggered. The following information is required:

HTTP method (GET, POST, PUT, PATCH, DELETE, HEAD)
Webhook URL

Administrators can also define custom headers for authentication purposes or other custom requirements.

If the HTTP method is POST or PUT, the body will be a JSON containing the Checkout Order information.

Example:

Code Block

{
  "items": [
    {
      "itemId": 307,
      "quantity": 1,
      "price": 229.99,
      "itemTitle": "Portable SSD T7 TOUCH USB 3.2 1TB (Black)",
      "itemDescription": "SSD with fingerprint and password security",
      "vendorId": 194,
      "type": "PRODUCT",
      "status": "NEW",
      "items": null,
      "backFill": false
    }
  ],
  "unlistedItemRequests": []
}