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Order Pre-Approved Items or Make Requests for New Items

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The Catalog is located in the Help Desk portal of your Jira Service Desk project. Users can view the Items available in the Checkout Catalog, review their Orders, and create Requests for Items that are not yet available in Checkout.

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Catalog Options

When the Admin setup process is complete, the Checkout Catalog will become available in the Help Center for users to place orders and requests!

In the Jira Service Desk project, Raise a Request to access the Checkout Catalog from the Help Center portal.

Select from the following options:

  • View All Items to browse the complete Catalog

  • Item Categories to only browse items from a specific Category.

  • Your Orders to review details, check the status of the order, or cancel it.

  • Raise a Request to request a new Item that is not yet available in the Catalog.

View All Items

  • Browse, search, and filter Items by Categories.

  • Click on any Item to view additional details.

  • Click Add to Cart to order a Item.

  • Click on the Cart icon to view and edit the order.

Item Detail

  • Click on any Item to view a complete Description, Specs, SKU, and additional images.

  • If the Item has been included in any Bundles, they will appear in the Related Bundles section.

Bundle Detail

  • Click on any Bundle to view a complete description and related Product Details for all of the Items included in the Bundle.

  • Order individual Items from the Bundle in the Purchase Specific Bundle Items section.

Your Cart

  • Click on the Cart icon to view Your Cart.

  • Edit the Quantity of any item or Remove it from the Cart.

  • To complete the order click Checkout; or Continue Shopping.

Checkout

  • Select a Ship to User and Shipping Address for your order.

  • Select the related Department for the order so that the order total may be expensed against the related Budget for that Department.

  • Review Items included in the order and when complete, select the Place Order button.

Order Details

  • After an Order has been placed, the user may review Order Details, check on the Status of their Order, and Share the Order with additional participants in the Requests section of the Help Center.

  • Communicate additional details by adding a Comment in the Activity section.