Conditions

There are three Condition types that can be used with their respective trigger types: order, vendor, and asset.

Order Conditions

Compare Order Total

Open

The Compare Order Total condition allows Automation rules to execute when the Order that triggered the rule has an Order Total that is greater than, less than, or equal to a certain Value.

Open

Compare Order Status

The Compare Order Status condition allows the Automation rule to check the status the Order that triggered the rule is currently in.

Order Status Changed

The Order Status Changed condition allows the Automation rule to examine what status the Order that triggered the rule was changed from, and the status it was changed to. If you want to just check what the status of the Order currently is, please use the Compare Order Status condition.

Order Items In Stock

The Order Items In Stock condition allows the Automation rule to check if the Order that triggered the rule can be fulfilled with assets that are in stock.

Remaining Budget Percentage

The Remaining Budget Percentage allows the Automation rule to check if the Order that triggered the rule caused the remaining budget to dip below the threshold specified here.

Shipping Address

The Shipping Address condition allows the Automation rule to check if the Order that triggered the rule is using a shipping address in a certain country (required) and state/province (optional).

Order Cost Center

The Order Cost Center condition allows the Automation rule to check if the order that triggered the rule is using a certain order department.

Requester

The Requester condition allows the Automation rule to check if the Order that triggered the rule has a certain Requester or if the Requester originates in a certain Time Zone.

If/Else block

The If/Else allows administrators to define automation rules which can follow multiple paths. To use the If/Else block, first click on If/Else block, and then select the conditions which you want in place.

In this screenshot, the rule is configured to check the order total and perform different actions depending on what amount the total is. If the total is greater than 2500, the order will be sent to a special status requiring approval, and automatically set the Approver. If the total is less than 2500, it will be moved into the Waiting for Support status so that the agents know to work on it.

Vendor Conditions

Vendor Conditions are conditions applicable to triggers of type Vendor.

If/Else block

(see above)

Asset Conditions

Asset Conditions are conditions applicable to triggers of type Asset.

Asset assignee change

The Asset assignee change condition allows the Automation rule to check if the Asset that triggered this rule had an assignee that was set, changed, or cleared.

Compare asset type

The Compare asset type condition allows the Automation rule to check if the Asset that triggered this rule has a certain asset type.

If/Else block

(see above)