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titleCan I use Checkout in an existing Jira Service Management project?

Absolutely! As a project admin, navigate to Project settings > Checkout and turn on Checkout.

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titleCan I move Checkout issues and data to another project?

The simple answer is no. The assets and items associated with each other will be broken.

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title I used Checkout in its standalone format. Can I now integrate it with other projects by moving my request types and issues?

The best course of action is to move other issues and request types into the Checkout project and then rename the project. However, it's important not to change the project key.

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titleWe generally don't use Purchase Order, but we love that we can request items from a pictorial catalog. Can we turn off Purchase order generation?

Absolutely! We've developed three distinct workflows tailored to different needs concerning Purchase Orders:

  1. Multiple Issues Order Flow: For every unique vendor item requested, Checkout will produce a linked issue along with a purchase order. This method ensures each vendor views their respective purchase order when accessing the digital order via the portal. Additionally, vendors can generate invoices corresponding to these purchase orders.

  2. Single Issue Order Flow: This is the traditional method, best suited for situations where vendors won't be logging into the portal to view their Purchase Orders or produce invoices.

  3. Disabled Purchase Orders: Ideal for those who have an alternate PO system. This option allows you to use Checkout mainly to facilitate organizational orders without generating a Purchase Order.

You can configure your Checkout workflow setting here.

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titleDoes Checkout integrate its Asset management with Jira Assets?

Partially. In the Data Center version, assets received through the Checkout procurement process can be copied via Checkout automation. However, this feature is not yet supported in the Cloud versionYes. Jira Assets is supported in both the Datacenter and for cloud instances that are on Premium and Enterprise Edition of Jira Service Management.

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titleCan I use Checkout as standalone asset management tool?

Absolutely.

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titleCan I import existing assets into Checkout?

Absolutely! Our CSV importer is fantastic. You can map columns to fields including users and within minutes you are good to go.

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titleCan I create repots in Checkout?

Yes. Checkout offers the capability to generate two types of customizable reports. Asset reports and Order history reports.

Write into our Support Desk with any questions you have.