Occasionally, customers will want to order an Item which has not been defined by the Checkout administrators. This article will cover how a customer can do so.
Instructions
On the customer portal, select the bar which says Request something not in the catalog.
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Fill in the information about the Item being requested from the Cart.
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If the Item isn’t sold by a Vendor in the list, the customer can add the Vendor selling the Item by typing the Vendor name into the Vendor box and selecting Request new vendor.
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Click Add request to Cart and continue shopping.
When the customer checks out, the new Item will be requested as well, and Agents can process the request.
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