Request an Item not in the Catalog

Owned by Kian Stack, created
Last updated: Nov 25, 2023 by Vincent Mutambuki
2 min read

Occasionally, customers will want to order an Item which has not been defined by the Checkout administrators. This article will cover how a customer can do so.

Instructions

  1. On the customer portal, select the bar which says Request something not in the catalog.

  2. Fill in the information about the Item being requested from the Cart.

  3. If the Item isn’t sold by a Vendor in the list, the customer can add the Vendor selling the Item by typing the Vendor name into the Vendor box and selecting Request new vendor.

  4. Click Add request to Cart and continue shopping.

  5. When the customer checks out, the new Item will be requested as well, and Agents can process the request. 

 

 

 

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