Order Pre-Approved Items or Make Requests for New Items
The Catalog is located in the Help Desk portal of your Jira Service Desk project. Users can view the Items available in the Checkout Catalog, review their Orders, and create Requests for Items that are not yet available in Checkout.
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Catalog Options
View All Items
Browse, search, and filter Items by Categories.
Click on any Item to view additional details.
Click Add to Cart to order a Item.
Click on the Cart icon to view and edit the order.
Item Detail
Click on any Item to view a complete Description, Specs, SKU, and additional images.
If the Item has been included in any Bundles, they will appear in the Related Bundles section.
Bundle Detail
Select from the following options:
View All Items to browse the complete Catalog
Item Categories to only browse items from a specific Category.
Your Orders to review details, check the status of the order, or cancel it.
Raise a Request to request a new Item that is not yet available in the Catalog.
The Catalog is a curated list of all items that your organization has in inventory or can order from vendors. Conveniently, the catalog is placed in your Jira Service Management portal. In the portal, users can view the Items available in the Checkout Catalog and check the status of their existing orders.
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There are two portal views, the current view that all new Checkout setups will have, and the legacy portal view. If you want to switch to the current portal view from the legacy, you can do so (warning this action is irreversible). |
When a user navigates to the JSM Help Center > Checkout project, they will see your Checkout Request type listed.
When the user selects this Request Type, they will see the request form for requesting one or more items.
Start Shopping
If the user clicks on “Start Shopping” they will see a dialog box appear with the options they can select to add to their cart.
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The filters listed (“Item Name,” “Category,” “Providing Vendor,” and all those in “+More” in the image above) can be shown/hidden based on the configuration https://mumosystems.atlassian.net/wiki/spaces/CHEC/pages/3421667337/Customize+Portal#Configure-Filter-Fields in the Administrator Settings. |
Browse by Category
If the user wants to browse by category, they can select the four-square icon in the top left-hand corner of the dialog. Each category has a number that counts the number of visible items in that category.
Item Detail
When you click on each item card, you are presented with details of the items including image views, long description, configured attributes as well as related bundles.
Bundle Detail
A bundle consists of two or more items that are typically requested together. For instance you can create a bundle for a specific role in your organization such as a developer or a sales person. Checkout allows you to group items together to optimize making request for specific role. A bundle can be added to the cart and ordered just like a single item.
Click on any Bundle to view a complete description and related Product Details for all of the Items included in the Bundle.
Order individual Items from the Bundle in the Purchase Specific Bundle Items section.
Your Cart
Click on the Cart icon to view Your Cart.
Edit the Quantity of any item or Remove it from the Cart.
To complete the order click Checkout; or Continue Shopping.
Checkout
Select a Ship to User and Shipping Address for your order.
Select the related Department for the order so that the order total may be expensed against the related Budget for that Department.
Review Items included in the order and when complete, select the Place Order button.
Order Details
After an Order has been placed, the user may review Order Details, check on the Status of their Order, and Share the Order with additional participants in the Requests section of the Help Center.
Communicate additional details by adding a Comment in the Activity section.
Custom Item Request (Request an Item not in the Catalog)
At the bottom of the Catalog, customers can select Request something not in the catalog.
On the next screen, they will fill out the information about the Item they are requesting.
This form is configurable within the Catalog Configuration page of the admin section of Checkout.
If the Item is sold by a vendor that doesn’t exist, customers can also request a new vendor by typing a new vendor name into the Vendor line.
Cart View
The user can view their selected items by clicking the cart icon in the upper right-hand corner of the dialog.
Checkout
Once the user has selected their desired options and clicked “Proceed to checkout,” the dialog will close, the items will show in the cart, and the user will be able to click “Send.”
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The price of the items can be hidden/shown based on the configuration https://mumosystems.atlassian.net/wiki/spaces/CHEC/pages/3421667337/Customize+Portal#Enable-Price-View in the Administrator Settings. |
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