Order Pre-Approved Items and Check Order Status
The Catalog is located in the Help Desk portal of your Jira Service Desk project. Users can view the Items available in the Checkout Catalog and check the status of their existing orders.
Catalog Options
When the Admin setup process is complete, the Checkout Catalog will become available in the Help Center for users to place orders and requests!
Select from the following options:
View All Items to browse the complete Catalog
Item Categories to only browse items from a specific Category.
Your Orders to review details, check the status of the order, or cancel it.
Request Something not in the catalog to request unique item, service or licenses that is not featured in your catalog.
View All Items
Browse, search, and filter Items by Categories.
Click on any Item or bundle to view additional details.
Click Add to Cart to order a Item.
Click on the Cart icon to view and edit the order.
Item Detail
Click on any Item to view a complete Description, Specs, SKU, and additional images.
If the Item has been included in any Bundles, they will appear in the Related Bundles section.
Bundle Detail
Click on any Bundle to view a complete description and related Product Details for all of the Items included in the Bundle.
Order individual Items from the Bundle in the Purchase Specific Bundle Items section.
Your Cart
Click on the Cart icon to view Your Cart.
Edit the Quantity of any item or Remove it from the Cart.
To complete the order click Checkout; or Continue Shopping.
Checkout
Select a Ship to User and Shipping Address for your order.
Select the related Department for the order so that the order total may be expensed against the related Budget for that Department.
Review Items included in the order and when complete, select the Place Order button.
Order Details
After an Order has been placed, the user may review Order Details, check on the Status of their Order, and Share the Order with additional participants in the Requests section of the Help Center.
Communicate additional details by adding a Comment in the Activity section.
Request an Item not in the Catalog
Customers can also request Items that are not in the Catalog.
On the bottom of the Catalog, customers can select Request something no in the catalog.
On the next screen, they will fill out the information about the Item they are requesting.
If the Item is sold by a vendor that doesn’t exist, customers can also request a new vendor by typing a new vendor name into the Vendor line.
