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Problem

Agents cannot see the Checkout Order information on a ticket. The ticket may look something like this:

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Solution

Checkout only works in the new issue view. The agent must make sure that they turn on the new issue view.

  1. Select Your profile and settings > Personal settings.

...

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  2. Toggle on the new issue view.

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Filter by label (Content by label)
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Page Properties
hiddentrue

Related issues

Write into our Support Desk with any questions you have.