Agent cannot see Checkout order on the ticket

Problem

Agents cannot see the Checkout Order information on a ticket. The ticket may look something like this:

Open

Solution

Checkout only works in the new issue view. The agent must make sure that they turn on the new issue view.

1. Select Your profile and settings > Personal settings.
   
   

   Open

   

    

2. Toggle on the new issue view.
   
   

Related articles