Support and Help

Customer satisfaction is important to us. We strive to make ourselves easy to reach and quick to respond. We are happy to help with problems you may be having, or to hear what we could do to make our product better suit your needs. 

Requesting Support

If you have a question about usage: 

To get help from a member of Mumo Systems staff with a question about the usage of Charlotte, please raise a support ticket and we will try to respond as soon as possible. 

If you would like to request a new feature: 

We at Mumo Systems would love to hear your ideas for new features that could be added. To request a new feature, please open a feature request

If you would like to request an improvement: 

If you would like to request an improvement of an existing feature, please open an improvement request.

If you would like to schedule a meeting with our staff: 

If you would like to speak with a staff member about a question that you've, please raise a support ticket.

If you would like to report a bug: 

If you would like to report a bug, please raise a support ticket

To help our staff quickly address your problem, please include as much information as possible with your request. Requested information includes:

  1. Version of the plugin
  2. Version of the Atlassian product in use
  3. Detailed description of problem with steps to recreate or screenshots

Self Service

Administrator's Guide

Users Guide