Fulfillment

Review Requests, Submit POs, Receive Orders, Manage budgets and Assets

Request fulfillment in Checkout follows the same process as any other ticket received in the service desk. Agents can simply monitor their queues in Jira Service Management or in the Checkout Hub to review and work on incoming requests.

Workflows for the Checkout issue type can be customized to fit any organizations' process. This includes workflows that include approval processes.

When orders are received, reviewed and optionally approved, an agent can submit a purchase order directly from the Jira ticket or fulfill the request using items that are already in inventory.

If the order is submitted to a vendor and received, the items is marked as received where they are added into the asset inventory.